Refund Policy

We offer a 30-day money-back guarantee. If CareSync Family isn't right for your family, you can ask for a full refund within 30 days of your order date. No reason needed.

How to request a refund

Refunds are handled by our payment provider and Merchant of Record, Paddle. To ask for one, visit paddle.net and look up your order, or contact CareSync through the app and we'll help.

Cancelling

You can cancel any time from Settings. You keep your plan until the end of the period you paid for, then your family moves back to the Free plan. Your information stays in place.

This policy works alongside Paddle's Refund Policy.