Terms & Conditions

CareSync Family (the "Service") is provided by CareSync ("we", "us"). When you use the Service, your agreement is with CareSync. By creating an account or continuing to use the Service, you agree to these terms.

The Service

CareSync Family helps families coordinate care for a loved one: shared medication schedules, appointments, notes, invitations and optional AI features such as reading prescription labels and weekly summaries. You must be of legal age, or have authority to act for your organisation.

Your account

Keep your sign-in details confidential and your information accurate. You are responsible for activity under your account.

Acceptable use

• No unlawful use, fraud or spam.
• No infringing anyone's intellectual property.
• No interfering with security, e.g. malware, probing, scraping, or getting around plan limits.
• No reverse engineering, reselling or redistributing the Service.

AI features and health information

AI output can be wrong. Always check medication names, doses and times against the original prescription and your pharmacist or doctor. CareSync Family is not medical advice and doesn't replace professional care. You are responsible for what you upload and must have the right to share it. We may remove content or restrict features that break these terms.

Your content

You keep ownership of your content. You give us a limited licence to store and process it only to provide the Service.

Our intellectual property

CareSync keeps all rights in the Service, including software, documentation and branding. We give you a limited, non-exclusive, non-transferable right to use it within your plan.

Payments and subscriptions

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, tax, renewal, cancellation and refund terms are set out in Paddle's Buyer Terms. Subscriptions renew automatically until cancelled; if you cancel, you keep your plan until the end of the period you paid for. See our Refund Policy.

Availability

We work hard to keep the Service running, but we don't guarantee it will be uninterrupted or error-free. To the fullest extent the law allows, we disclaim implied warranties.

Liability

To the extent the law allows, our total liability is limited to the fees you paid in the previous 12 months. We are not liable for indirect or consequential losses. Nothing here limits liability for fraud, death or personal injury where the law says it can't be limited.

Suspension and termination

We may suspend or end access for a serious breach of these terms, non-payment, security or fraud risk, or repeated violations. You can delete your account at any time. When access ends, your data is deleted within a reasonable period.

Changes

We may update these terms and will tell you about significant changes. Questions? Contact CareSync through the app.